Consultdoc Nigeria Limited – Privacy Policy
Last Updated: [9th August 2025]
This Privacy Policy explains how Consultdoc Nigeria Limited (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our telemedicine services through www.consultdoc.ng.
By using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
Consultdoc Nigeria Limited is a health technology company registered with the Corporate Affairs Commission (CAC 8526197).
We connect Nigerians to licensed medical doctors and regulated pharmacies through secure online platforms.
2. What This Policy Covers
This policy applies to all personal and medical information we collect about you when you:
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Create an account
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Use our website or mobile app
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Communicate with our doctors, pharmacists, or customer support team
3. Information We Collect
We may collect the following types of information:
Personal Information
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Full name
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Date of birth
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Phone number
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Email address
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Physical address
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Health insurance provider (if applicable)
Medical Information
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Medical history and symptoms you share with us
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Consultation notes and prescriptions from our doctors
Technical Information
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Device type, IP address, browser type, operating system
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How you use our website and services (pages visited, duration, etc.)
4. How We Use Your Information
We use your personal data to:
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Provide medical consultations and follow-up care
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Issue prescriptions and connect you to licensed pharmacies
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Refer you to registered healthcare facilities when needed
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Send you updates about your appointments, account, or health tips
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Improve our services through analysis and feedback
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Comply with Nigerian healthcare and data protection laws
5. How We Share Your Information
We only share your data:
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With MDCN-licensed doctors for your consultation
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With PCN-registered pharmacies to fill your prescriptions
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With NHIS or insurance providers if you request claims processing
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With government agencies if required by law (e.g., for public health or legal compliance)
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With your consent, for referrals or specialist care
We do not sell your data to advertisers.
6. How We Protect Your Information
We use secure servers, encryption, and access controls to protect your personal and medical data.
We comply with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.
However, no online system is 100% secure. We take every reasonable step to protect your data but cannot guarantee absolute security.
7. How Long We Keep Your Data
We keep your records for as long as necessary to:
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Provide ongoing care
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Meet legal and medical record-keeping requirements (minimum 6 years unless law states otherwise)
You can request deletion of your account and data, unless retention is required by law.
8. Your Rights
Under the NDPR, you have the right to:
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Access your personal data
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Request corrections to inaccurate information
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Request deletion of your data (where legally possible)
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Withdraw consent for processing
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Restrict or object to certain data uses
Requests can be sent to privacy@consultdoc.ng.
9. Children’s Privacy
Our services are for individuals aged 18+.
Patients under 18 must have a parent/guardian present during consultations.
We do not knowingly collect data from children without parental consent.
10. Cookies & Tracking
We use cookies to:
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Keep you logged in
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Remember your preferences
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Understand how our services are used
You can disable cookies in your browser settings, but this may affect service quality.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we will:
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Post the updated policy on www.consultdoc.ng
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Notify you by email or app notification (for major changes)
12. Contact Us
If you have questions or complaints about this policy, contact us:
Consultdoc Nigeria Limited
Email: privacy@consultdoc.ng
Phone: +234
Website: www.consultdoc.ng
If you are not satisfied with our response, you may contact the Nigeria Data Protection Bureau (NDPB) or relevant regulatory authority.