TERMS AND CONDITIONS

CONSULTDOC NIGERIA LIMITED – TERMS AND CONDITIONS

These Terms and Conditions govern your use of Consultdoc Nigeria Limited’s online medical consultation services available at http://consultdoc.ng. By using our platform, you agree to these Terms. Please read them carefully before proceeding.

1. Who We Are

Consultdoc Nigeria Limited is a registered company with the Corporate Affairs Commission (CAC), RC No. 8526197.
Our mission is to provide safe, affordable, and accessible healthcare through telemedicine to people across Nigeria.
All doctors on our platform are licensed by the Medical and Dental Council of Nigeria (MDCN) and all pharmacies we work with are licensed by the Pharmacists Council of Nigeria (PCN).

2. What We Do

  • We provide medical consultations via video, voice, and chat.

  • Our doctors can assess symptoms, give medical advice, issue prescriptions, or refer you to a registered healthcare facility.

  • If a physical examination or in-person treatment is required, we will refer you to the nearest registered hospital or clinic.

  • We do not provide emergency care.

3. When NOT to Use Our Service

Do not use Consultdoc for medical emergencies.
If you have a serious or life-threatening condition (such as severe bleeding, chest pain, difficulty breathing, loss of consciousness), call Nigerian emergency services immediately: 112 or 122 (available in many states), or go to the nearest hospital.

4. Who Can Use Our Service

  • You must be at least 18 years old or have a parent/guardian present if you are younger.

  • You must provide accurate and complete medical information during your consultation.

  • You must be physically located in Nigeria at the time of consultation.

5. How Consultations Work

  • Book a consultation on our website or mobile app.

  • Our licensed doctors will connect with you at your scheduled time.

  • We may ask for your consent to access or share your medical history if necessary for your care.

  • All records are kept securely and confidentially in compliance with the Nigeria Data Protection Regulation (NDPR).

6. Fees and Payments

  • Consultation fees will be clearly stated before booking.

  • Payments can be made via debit/credit card, bank transfer, or approved payment gateways.

  • Fees are non-refundable once the consultation has started, except where required by law.

7. Prescriptions and Pharmacy Services

  • Prescriptions will only be issued by MDCN-licensed doctors.

  • Medicines will only be dispensed from PCN-registered pharmacies.

  • Consultdoc does not sell medicines directly; we connect you to verified pharmacy partners.

8. Your Privacy

We respect your privacy. All personal and medical data is processed in line with:

  • Nigeria Data Protection Regulation (NDPR)

  • Relevant healthcare confidentiality obligations.
    We do not share your information with third parties without your consent, except as required by law.

9. Our Responsibilities

We will:

  • Provide services only through licensed healthcare professionals.

  • Keep your medical information safe and secure.

  • Refer you to an appropriate facility when physical care is required.

We will not be responsible for:

  • Technical failures outside our control (internet/network issues).

  • Delays caused by incorrect or incomplete information you provide.

  • Outcomes caused by failure to follow medical advice.

10. Your Responsibilities

By using Consultdoc, you agree to:

  • Provide truthful and complete information.

  • Use our services for lawful purposes only.

  • Respect our healthcare professionals and staff.

11. Limitation of Liability

Consultdoc Nigeria is not liable for:

  • Emergency medical situations where immediate physical care is required.

  • Any loss or damage arising from your misuse of our services.

12. Changes to These Terms

We may update these Terms to reflect changes in our services, legal requirements, or business operations. Updated Terms will be posted on our website.

13. Contact Us

For questions, feedback, or complaints:
Consultdoc Nigeria Limited
Email: info@consultdoc.ng
Phone: +234 
Website: http://consultdoc.ng

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in Nigerian courts.